Refund Policy

1. Purpose of This Policy

This Refund Policy defines the conditions under which customers of Rendune may request a refund for paid subscriptions or services.

2. Refund Eligibility

Rendune offers a full refund within fourteen (14) days of the first payment if the service does not meet your expectations, without providing any reason.

A refund may also be granted after this period in the following cases:

• Duplicate or accidental payments.
• Verified technical issues preventing use of the service.
• Erroneous renewals or billing errors attributable to Rendune.

Requests must be submitted from the original account associated with the purchase and must include proof of payment or the transaction ID.

3. How to Request a Refund

Refund requests must be sent to support@rendune.com and include:

• The email address linked to your account.
• Proof of payment or transaction reference.
• A short description of the reason for your request.

Once the request is verified, Rendune will initiate the refund process and notify you by email.

4. Refund Method and Processing Time

Refunds are processed using the same payment method used for the original transaction unless otherwise required by law. Depending on your payment provider, it may take between three (3) and ten (10) business days for the funds to appear in your account.

5. Refund Limitations

Refunds will not be granted in the following cases:

• Misuse of the refund process or repeated refund requests for the same account.
• Fraudulent transactions or violations of Rendune's Terms of Service.
• Purchases made through third-party platforms, which are subject to the policies of those providers.

6. Effect of Refund

Upon confirmation of the refund, access to paid or premium features of Rendune will be terminated immediately. Your account will revert to the free plan, with access only to the features available in that plan. You may subscribe again at any time.

7. Subscription Cancellation

Submitting a refund request does not automatically cancel future renewals. To stop automatic billing, you must cancel your subscription through your account settings or by contacting the support team. Cancellation prevents further charges but does not entitle you to refunds for previous payments unless otherwise specified in this policy.

8. Policy Updates

Rendune may modify this Refund Policy to ensure compliance with new legal requirements or operational updates. The updated version will be published on our website, and the effective date will be indicated at the top of the document. Continued use of Rendune services after publication of an updated policy constitutes acceptance of the new terms.

9. Contact Information

For any questions regarding this Refund Policy or to submit a refund request, please contact our support team at support@rendune.com. Our customer service will review your request in good faith and respond within a reasonable time.